Return Policy

Refund and Exchange Policy

Thank you for shopping at D Max Online Shopping Store (Pvt) Ltd. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Exchanges

We accept exchanges within 7 days from the date of purchase. To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging.

If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

Refunds

Please note that refunds are not allowed. We only offer exchanges as per the terms outlined above.

Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement, subject to product availability.

Return Shipping

Customers are responsible for paying the shipping costs for sending the item back to us for an exchange, unless the exchange is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.

Processing Time

Exchanges will be processed within 7 business days after we receive your returned item. Please note that processing times may vary based on product availability.

Contact Us

If you have any questions or concerns regarding our exchange policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.